Winadda — Grievance Redressal Policy

Last Updated: October 2025

1. Introduction

At Winadda, we are committed to maintaining the highest standards of transparency, accountability, and user trust.

This Grievance Redressal Policy outlines our procedure for receiving, addressing, and resolving complaints or concerns related to our content, services, or compliance practices.

We believe in fostering an environment of open communication, where users can raise issues respectfully and expect a fair, timely, and transparent resolution process.

2. Objective

The purpose of this policy is to:

Provide a clear and structured mechanism for addressing grievances.
Ensure all user complaints are handled promptly, fairly, and transparently.
Comply with global regulations such as:
- IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (India)
- EU Digital Services Act (2024)
- GDPR (EU)
- California Consumer Privacy Act (CCPA)

3. Scope of the Policy

This policy applies to all users who interact with Winadda.com, including:

Website visitors and subscribers.
Contributors, affiliates, and sponsors.
Individuals or organizations whose content or data may be featured or mentioned on Winadda.

You may submit grievances related to:

Incorrect or misleading content.
Violation of privacy or data rights.
Copyright or intellectual property disputes.
Misuse of personal information.
Harassment, abuse, or offensive comments.
Non-compliance with applicable laws or policies.

4. Grievance Redressal Authority (GRA)

To ensure fair and transparent handling, Winadda has appointed a Grievance Officer as per Rule 3(2) of the IT Rules, 2021 and equivalent global regulations.

Grievance Officer:
Name: Mr. Rouge Amalfi
Designation: Compliance & Grievance Officer
Email: grievance@winadda.com
WhatsApp (for initial contact): https://wa.link/winra
Response Window: Within 24 hours of receipt
Resolution Timeline: Within 15 business days (or as required by law)

5. How to File a Complaint

Users can file grievances using any of the following methods:

A. Email Submission (Preferred)

Send an email to grievance@winadda.com with the following details:

Your full name, contact details, and email address.
The exact URL(s) or section(s) of content you wish to report.
A clear description of the issue or violation.
Supporting evidence (screenshots, links, documents, etc.).
A signed statement affirming that your complaint is truthful and made in good faith.

B. Online Contact Form (if applicable)

If Winadda provides a contact form, submit your grievance directly through it under the category “Compliance / Grievance.”

C. WhatsApp Contact

For urgent issues or quick reporting, you may message us on https://wa.link/winra (text-only; no calls).

6. Acknowledgment of Complaint

Once a complaint is received, Winadda will:

Acknowledge the complaint within 24 hours via email or WhatsApp.
Assign a unique complaint ID for tracking.
Begin investigation immediately under the supervision of the Grievance Officer.

7. Investigation and Resolution Process

The resolution process typically includes:

Preliminary Review: Assess the validity and scope of the complaint.
Fact Verification: Consult relevant internal teams (editorial, legal, or technical).
Action Recommendation: Determine corrective measures (e.g., correction, removal, clarification).
Communication: Notify the complainant of the outcome with supporting reasons.

All grievances are resolved within 15 business days unless further time is required by law or complexity.

8. Types of Actions Taken

Depending on the nature of the complaint, Winadda may:

Correct or update inaccurate information.
Remove objectionable, unlawful, or harmful content.
Restrict or block access to certain materials.
Issue an apology or clarification statement.
Refer the matter to legal authorities if required.

Each action is documented for accountability and compliance reporting.

9. Grievance Escalation Procedure

If the complainant is not satisfied with the resolution, they may escalate the issue by replying to the same thread with:

The complaint ID,
Reasons for dissatisfaction, and
Any additional evidence or clarification.

Escalations are reviewed by the Compliance Committee, which includes the Grievance Officer, Legal Counsel, and Editorial Head.
A final written response will be provided within 7 additional business days.

10. Confidentiality and Data Protection

All grievance-related information, including complainant details, is treated with strict confidentiality and in compliance with:

GDPR (EU)
CCPA (California)
India’s DPDP Act (2023)

Personal data shared during grievance resolution is used solely for the purpose of verification and communication.

For more details, refer to our Data Protection Policy.

11. Non-Retaliation Policy

Winadda guarantees that no individual will face discrimination, retaliation, or unfair treatment for filing a grievance in good faith.
However, false, malicious, or defamatory complaints may result in appropriate action under applicable law.

12. Cross-Border Compliance

As Winadda serves a global audience, we handle grievances in accordance with regional frameworks, including:

EU Digital Services Act (2024)
UK Online Safety Act (2023)
Singapore PDPA (2012)
Australia’s Online Safety Act (2021)

Complaints from users outside India are reviewed under the respective jurisdiction’s consumer and digital protection standards.

13. Reporting Illegal or Unlawful Content

If any user identifies illegal, fraudulent, or harmful content hosted or linked on Winadda, they are encouraged to notify the Grievance Officer immediately.
All verified reports are handled with priority and may involve coordination with regulatory authorities or hosting providers.

14. Periodic Review & Transparency

Winadda reviews all complaints quarterly to identify:

Recurring content or compliance issues.
Areas of user concern or improvement.
Policy and moderation effectiveness.

Summary data may be included in our annual Transparency Report for accountability.

15. Legal Disclaimer

Winadda operates as an informational and educational platform.
We do not offer gambling, financial, or betting services.
All grievances are addressed strictly within the scope of content, privacy, or ethical compliance.

16. Governing Law & Jurisdiction

This policy is governed by the laws of the Republic of India, interpreted in accordance with international grievance and digital ethics standards.
Disputes shall be resolved through confidential arbitration under UNCITRAL Model Law or the appropriate regulatory mechanism.