Content Moderation Policy
Last Updated: October 2025
1. Introduction
This Content Moderation Policy explains how Winadda reviews, filters, and manages all user-submitted content (such as comments or messages) to ensure compliance with global standards of safety, legality, and fairness.
Our goal is to maintain a respectful, informative, and safe environment for all visitors.
2. Moderation Principles
We follow four fundamental moderation values:
Fairness: Equal treatment for all users.
Transparency: Clear reasoning behind every moderation decision.
Accountability: Documented processes for review and appeal.
Compliance: Adherence to international regulations including the EU DSA 2024 and IT Rules 2021.
3. Moderation Process
All user-generated content is evaluated based on the following criteria:
Legality and compliance with regional laws.
Accuracy and relevance to the topic.
Absence of hate speech, harassment, or discrimination.
Respect for intellectual property and copyrights.
Moderation may occur through a mix of automated filters and manual review by trained moderators.
4. Types of Moderation Actions
| Action | Description |
|---|---|
| Content Review | Content manually checked by moderators. |
| Flagged Content | Automatically held for inspection before publishing. |
| Removal | Deleted permanently if it violates policies. |
| User Warning / Ban | For repeated or severe violations. |
| Appeal | Users can contest removal or moderation action. |
5. Content Not Permitted
❌ Hate speech or incitement to violence
❌ Defamation, misinformation, or impersonation
❌ Spam, advertising, or self-promotion
❌ Pornographic, obscene, or illegal materials
❌ Copyright-infringing uploads
Violations may result in suspension or permanent restriction.
6. Reporting Inappropriate Content
Users may report objectionable content by emailing compliance@winadda.com or via WhatsApp at https://wa.link/winra.
Reports are reviewed within 48 hours, and necessary action is taken promptly.
7. Appeals
If you believe content was wrongly removed, submit an appeal with:
The URL of the content
Date of removal
Explanation of why it should be reinstated
Appeals are reviewed within 5–7 working days by the Compliance Team.
8. Legal Framework
This policy is aligned with:
EU Digital Services Act (2024)
IT Rules, 2021 (India)
UK Online Safety Act (2023)
GDPR / CCPA data standards
9. Internal Link Placement
Link from: Community Guidelines
Link to: Transparency Report + Grievance Redressal Policy
